Return & Exchange Policy

At DearCore, every order is carefully prepared and packaged with attention to detail. Therefore, we do not accept returns, exchanges, or refunds once an order has been confirmed.

Eligible Cases

We will review requests if:

• The item arrives damaged.
• The item has a manufacturing defect.
• The item received differs from the confirmed order.

Customers must contact us within 48 hours of delivery and provide clear photographs of the issue.

Non-Eligible Cases

Returns, exchanges, or refunds will not be accepted for:

• Change of mind.
• Incorrect product selection.
• Incorrect customization details submitted by the customer.
• Delays caused by incorrect shipping information.
• Normal variations in color, texture, or appearance.

Address Responsibility

Customers are responsible for ensuring all shipping information is accurate. Additional shipping fees resulting from incorrect addresses are the responsibility of the customer.